Administrator/Paralegal

Region:Manchester

Department:Travel

Salary:Up to £20,000 Depending on experience Hours

Closing date:18/12/2018

Role Purpose:  An opportunity has arisen for an Administrator/Paralegal based in our Holiday Claims Department to assist with a caseload of Personal Injury Claimant work.   

Key Responsibilities: 

  • Excellent written skills.
  • Accurate computer data entry skills.
  • Good personal organisation and ability to adhere to strict time limits.
  • An ability to adapt quickly to the demands of the Department and its lawyers’ needs.
  • A strong working knowledge of Microsoft Word and Microsoft Excel Case and preferably Management systems and data entry.
  • The ability to prioritise work.
  • The ability to provide the highest standards of client care.
  • Making telephone calls to clients and witnesses both on new and existing cases.
  • Liaising with the New Business Team with regards to the opening of new files.
  • Preparing trial bundles.
  • Researching a company’s history.
  • Liaising with external bodies such as Courts, etc.
  • Organising conferences and meetings.
  • Giving oral explanations to clients regarding funding.
  • Managing and updating in-house databases.

ESSENTIAL:

  • Good personal organisation and ability to adhere to strict time limits.
  • Strong interpersonal skills.
  • The ability to deal with individuals from all walks of life.
  • The ability to prioritise work when necessary.
  • The ability to provide the highest standards of client care.
  • To maintain a diary and bring up entries in accordance with the firm procedures.
  • A willingness to participate in the development, marketing and success of the Department and Firm.
  • Ability to manage and prioritise work effectively.
  • Ability to obtain relevant information from all callers and answer their queries directly or refer as appropriate.
  • Ability to work with a case management system, databases and office IT systems.
  • Empathy and good listening skills.
  • Knowledge of legal terminology.
  • Excellent organisational skills.
  • Excellent telephone manner.
  • Ability to work within a team and independently to achieve results.
  • Ability to work flexibly.
  • Ability to work to strict deadlines.
  • A commitment to equal opportunities and diversity.

Experience / Knowledge / Qualifications

DESIRABLE:

  • Experience of Personal Injury work.
  • Experience of advising people.
  • Experience of dealing with people by telephone.
  • Experience of working within Legal Sector.
  • Experience of working with the general public.

Full time position (9am-5pm)


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