Role Purpose:

• To process Portal claims in an efficient and effective manner through to conclusion.
• Taking advantage of the beneficial and supportive working environment and focused case management tools available.

Key Responsibilities:

• Managing a caseload of RTA Portal Fee Earner claims using an automated, lean and efficient case workflow to achieve the best possible outcome for the client and the firm.
• To select the most appropriate pre-defined case plan, at all key stages of the case.
• To understand and meet stated operational measures for the role, to include (but not exclusively):
  • Billing
  • Cash collection
  • Case durations
  • Operational touch time
• To adopt a culture of clear, consistent and full data provision within the working environment.
• To help identify continuous improvement to the operational function with regards to  process, commercial and tactical practice
• Support the continuous improvement and ongoing development of an automated, lean and efficient case workflow,  under the overarching aim of reducing operational costs and shortening case duration times
• Ensure the confidentiality and security of all firm and client documentation and information.
• Maintain high standards in the processing of client work, both in respect of professional standards and client care.
• Maintain good professional working relationships with external institutions and organisations.
• Adhere to and to promote compliance to the professional Code of Conduct; to the firm’s policies, practices and procedures as set down in the firm’s Office Manual; to legislation applicable to the profession and to any relevant quality standards.
• Through training and other means, to keep fully up to date with relevant legislation and practice.

To assist in the smooth transition of cases (‘right file, right fee-earner’) in particular by identifying any cases which might be subject to a non-fixed costs regime that could be dealt with in a more profitable area.